FAQ

Who’s behind this campaign?
LOLA is! LOLA is a new feminine care brand by women, for women. LOLA offers 100% organic cotton tampons with BPA-free plastic applicators via a customizable subscription service.

Where’s the money going? 
Proceeds from this campaign will be donated to Support the Girls, a campaign by the 501(c)3 nonprofit For the Girls. Through their network of 40+ affiliates in 37 cities, the organization donates bras and feminine care products to homeless shelters across the US.

I don’t want to buy a tank or hat, but I want to support this cause. How can I donate? 
To find out more about Support the Girls, including how to donate and get involved, please visit us online at http://isupportthegirls.org/.

How long will it take to get my tank/hat?
 
It will take approximately 2-3 weeks for you to get your tank and/or hat.

What’s the return policy?
 
We aren't able to accept returns or provide refunds.

How do the tanks fit?
 
The tanks run a little bit big, so we recommend that if you're deciding between two sizes, you go for the smaller one.

I
s shipping free? 
Yes! Shipping is included in the cost of the tank and the hat.

What do you use to ship? 
Your hat and/or tank will arrive via USPS.

I haven’t received my shipment. What should I do?
 
If it's been 3 weeks and you haven't received your shipment, please send us an email at help@mylola.com. We'll get you squared away!

How can I track my shipment?
If you have questions about your shipment, email us at help@mylola.com.

What forms of payment do you accept? 
We accept all credit cards and debit cards.